Shipping

We know you’re excited to get your order, and we’ll do our best to get it packed and on its way as quickly as possible.

Where We Ship

At this time, A² Creepy Crawly Co. ships within the United States only.

We do not currently offer international shipping.

Our Shipping Schedule

Orders are shipped on Mondays, Wednesdays, and Fridays, excluding holidays or other days when shipping carriers are unavailable.

If your order is placed after we have finished shipping for the day, it will be prepared for the next scheduled shipping day.

For example, an order placed after Monday’s shipments have gone out would normally ship on Wednesday.

Once your order has shipped, you’ll receive tracking information when available.

Shipping Rates

Shipping charges are calculated at checkout based on factors such as the size and weight of your order, your delivery address, and the shipping service selected.

Delivery Times

Delivery estimates shown at checkout are provided by the shipping carrier and begin after your order has been shipped.

Carrier delivery dates are estimates and are not guaranteed. Weather, holidays, high shipping volume, transportation delays, and other circumstances outside our control may occasionally affect delivery.

Tracking Your Order

If tracking is available for your shipment, a tracking number will be sent to the email address provided with your order.

Please allow some time after receiving your tracking number for the carrier’s system to update.

Please Check Your Shipping Address

Please double-check your shipping address before completing your order.

If you notice an error after placing an order, contact us as soon as possible. If your package has not yet shipped, we’ll do our best to correct the address.

Once an order has been handed over to the shipping carrier, we may not be able to change or redirect the delivery.

Lost or Delayed Packages

If your tracking shows that a package is significantly delayed or appears to be lost, please contact us.

We’ll help however we can, including reviewing the tracking information and working with the shipping carrier when appropriate.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location and with anyone else at the address who may have received it.

Carriers may occasionally mark a package as delivered shortly before it actually arrives, so allowing a little additional time may also help.

If the package still cannot be located, please contact us, and we’ll help determine the next step.

Damaged Orders

If your order arrives damaged, please keep both the item and its shipping packaging and contact us as soon as possible.

Photos of the damaged item and packaging are very helpful when we’re determining what happened and how best to make it right.

For additional information, please see our Returns & Refunds Policy.

Questions?

If you have a question about shipping or an order that’s already on the way, please reach out through our Contact Us page. We’ll be happy to help.