Privacy Policy
Effective Date: August 23, 2026
A² Creepy Crawly Co. respects your privacy. This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or sign up to receive updates, as well as how that information may be used and shared.
By using our website, you acknowledge the practices described in this policy.
Information We Collect
The information we collect depends on how you use our website.
Information You Provide to Us
You may provide personal information when you:
Place an order
Create or use an account, if available
Contact us through our website
Sign up for our email list
Request customer support
Submit information related to a return, refund, or damaged order
This information may include:
Name
Email address
Billing and shipping address
Telephone number, when required for an order or shipment
Order information
Products purchased
Messages or information submitted through our contact forms
Photos or other information you voluntarily provide when contacting us
Payment Information
Payments made through our website are processed using payment services available through Squarespace and its supported payment providers.
Payment providers may collect information such as your card number, billing information, and other details necessary to process your payment.
A² Creepy Crawly Co. generally does not receive or store your complete credit or debit card number.
Payment providers handle your information according to their own privacy policies and security practices.
Information Collected Automatically
When you visit our website, certain information may be collected automatically by Squarespace and other website services.
This may include information such as:
IP address
Browser type
Device type
Operating system
Pages visited
Referring website or link
Approximate location
Date and time of your visit
Website interactions
Shopping and checkout activity
This information helps us understand how visitors use our website, identify technical problems, and improve the overall shopping experience.
Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites function properly, remember preferences, analyze website traffic, and support ecommerce features such as shopping carts and checkout.
Squarespace and certain third-party services used by our website may place cookies on your device.
Depending on your browser and location, you may be able to control or disable certain cookies through your browser settings or available cookie controls.
Disabling some cookies may affect the way portions of the website function.
How We Use Your Information
We may use personal information to:
Process and fulfill orders
Arrange shipping and delivery
Send order confirmations and tracking information
Communicate with you about an order
Provide customer service
Process returns, refunds, or replacements
Respond to questions submitted through our Contact Us page
Prevent fraudulent or unauthorized transactions
Maintain and improve our website
Understand how customers use our website
Maintain business and tax records
Comply with applicable legal requirements
Send marketing emails when you have chosen to receive them
We will not use information submitted for one purpose in a way that is unrelated to that purpose without an appropriate reason or consent where required.
Email Marketing
If you choose to join the A² Creepy Crawly Co. email list, we may send you emails about topics such as:
New products
Restocks
Upcoming designs
Store announcements
Other A² Creepy Crawly Co. updates
Signing up for marketing emails is optional.
You may unsubscribe at any time by using the unsubscribe link included in our marketing emails.
Unsubscribing from marketing emails will not prevent us from sending transactional communications that are necessary for an order you have placed.
How We Share Information
We may share personal information with companies that provide services necessary to operate our business.
These may include:
Squarespace, which hosts and operates our website
Payment processors
Shipping carriers
Email and marketing service providers
Analytics and website-performance services
Fraud-prevention and security services
Professional service providers when reasonably necessary
We only share information reasonably necessary for these providers to perform their services or as otherwise permitted or required by law.
Shipping Carriers
When we ship an order, information such as your name, delivery address, email address, telephone number, and shipment details may be provided to the selected shipping carrier as necessary to deliver and track your package.
Selling Personal Information
A² Creepy Crawly Co. does not sell or rent your personal information for money.
We may use third-party websites, analytics, and e-commerce services as described in this Privacy Policy.
Legal Requirements
We may disclose information if reasonably necessary to:
Comply with applicable laws or legal processes
Respond to a lawful request from a government or regulatory authority
Protect our legal rights
Prevent fraud or misuse of our website
Protect the safety of our customers, business, or others
Investigate violations of our policies or Terms & Conditions
How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected.
For example, order information may need to be retained for accounting, tax, customer-service, fraud-prevention, or legal purposes.
Information may be deleted or anonymized when it is no longer reasonably necessary to retain it, subject to legal and business recordkeeping requirements.
Data Security
We take reasonable steps to protect the information associated with our business and use established third-party services such as Squarespace and payment processors to operate important portions of our website and checkout process.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their own devices, passwords, and account information.
Your Privacy Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information under applicable privacy laws.
These may include the right to request:
Access to certain personal information we have about you
Correction of inaccurate personal information
Deletion of certain personal information
Information about how your personal information is used
Withdrawal from certain marketing communications
Some requests may be subject to legal exceptions or recordkeeping requirements.
To make a privacy-related request, please contact us through our Contact Us page.
We may need to verify your identity before completing certain requests.
Children's Privacy
Our website and products are intended for general audiences and are not directed specifically toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13.
If we learn that personal information from a child under 13 has been collected inappropriately, we will take reasonable steps to remove it.
Third-Party Websites and Services
Our website may include links to third-party websites or services, including social-media platforms and other external resources.
A² Creepy Crawly Co. does not control the privacy practices of those third parties.
We encourage you to review the privacy policies of any third-party website or service you choose to use.
Squarespace
Our website is hosted through Squarespace.
Squarespace may collect and process certain information necessary to provide website hosting, ecommerce, analytics, security, and related services.
Squarespace's handling of information is governed by its own privacy policies and terms.
Changes to This Privacy Policy
We may update this Privacy Policy as our website, business practices, services, or legal requirements change.
When we make changes, we will update the Effective Date at the top of this page.
We encourage visitors to review this page periodically for the most current version.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us through the Contact Us page on our website.
A² Creepy Crawly Co.
West Virginia, USA