Returns & Refunds
We want you to be happy with your order from A² Creepy Crawly Co. If something isn’t right, please reach out and give us a chance to help.
Returns
We accept return requests within 14 days of delivery.
To be eligible for a return, the item must be:
Unused and in its original condition
Free from substrate, food, water, animal waste, insects, or other contamination
Returned with any pieces or accessories originally included
Because many of our products are intended for use with animals, feeder insects, or aquariums, items that have been placed into an enclosure, colony, aquarium, or otherwise used cannot be returned for health and biosecurity reasons.
Please contact us before sending anything back. Returns sent without contacting us first may not be accepted.
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
3D-Printed Products
Our products are made using additive manufacturing, so some characteristics of 3D printing are normal and may vary slightly from one item to another.
These may include visible layer lines, minor surface texture, seams, or slight variations in color or appearance. These characteristics are not considered defects as long as they do not affect the intended function of the product.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, has a functional defect, or you receive the wrong item, please contact us as soon as possible.
Including your order number and clear photographs of both the item and shipping packaging will help us understand what happened and resolve the issue more quickly.
Depending on the situation, we may offer a replacement, refund, or another appropriate solution at no additional cost to you.
Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have not yet shipped may be eligible for cancellation and a full refund.
Once an order has shipped, it can no longer be canceled and will instead fall under our regular return policy.
Refunds
Once an approved return is received and inspected, we will let you know whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process and post the refund.
Original shipping charges are generally non-refundable unless the return is the result of an error on our part or the product arrived damaged or defective.
Questions?
Every situation is a little different, and we would rather have you contact us than be left unhappy with an order.
If you have a problem with something you purchased from A² Creepy Crawly Co., please use our Contact Us page, and we’ll do our best to work with you.